Frequently Asked Questions

Properly stored items will hold up much better in storage than items not stored properly. Here are a variety of storage suggestions that we think you will find helpful.

 

 

412-793-5385

High quality locks are available for purchase at our office.

What are your rates?
Should I make a reservation?
Do I need insurance?
Do you give me a key?
Can I pay for my unit over the phone?
What type of payment do you accept?
Do you sell boxes?
What is the minimum time that I can store for?
What kind of documentation do I need to rent a unit?
Do you have your own movers?
How long will it take to complete my transaction on move-in day?
What are your hours of operation?


What are your rates?
Our rates vary depending on size and type of storage. A complete list of rates are available in Storage Units and Pricing
 
Should I make a reservation?
Availability changes on a daily basis. In order to make sure that the space that you want is available when you need it, we recommend that you make an advance reservation. You can reserve a unit here.
 
Do I need insurance?
You may carry your own insurance (check your homeowner's or renter's policy to see if you are already covered) or apply for insurance coverage from a company that specializes in self-storage insurance. We offer insurance through TenantOne insurance. It is not required but recommended. Insurance is the tenant’s responsibility.
 
Do you give me a key?
You provide your own lock and key so that you are the only one with access to your unit. You may purchase a high quality security lock at our storage office.
 
Can I pay for my unit over the phone?
You will need to visit the facility to lease your unit and make the initial payment. After that, you may call to make payments via credit card.
 
What type of payment do you accept?
We accept cash, check and all major credit cards. A payment drop box is located inside the storage facility.
 
Do you sell boxes? Yes. We have a variety of different sizes available.
 
What is the minimum time that I can store for?
There is no minimum storage time but the minimum rental period is 1 month.
 
What kind of documentation do I need to rent a unit?
A valid driver’s license or federal ID with picture is required to lease a unit.
 
Do you have your own movers?
While we do not offer moving services, there are a variety of movers available in our area which one of our storage professionals will gladly assist you in locating. Check the yellow pages under the heading "movers" for a complete list.
 
How long will it take to complete my transaction on move-in day?
The entire move-in process should take less than 15 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive.
 
What are your hours of operation?
Please click here for our office and gate hours.